Warranty

Warranties

Depending on the product you order you have will have one of the following warranties, free of charge to keep your product protected.

1 Year Warranty – Apple Products

After 30 days and inside the first year the item can be taken directly to Apple for repair or you can send it to BigNorman.com who will send it Apple or it’s official nominated repairer for repair, the item will be repaired under warranty covering both parts and labour, a replacement will only be given if the item is deemed un-economical to repair.

2 Year Warranty – Consumer Electronics Items Not Including Apple Products

After 30 days and inside the first year the item can be taken directly to the manufacturer for repair or you can send it to BigNorman.com who will send it to the manufacturer or it’s official nominated repairer for repair, the item will be repaired under warranty covering both parts and labour, a replacement will only be given if the item is deemed un-economical to repair. In the second year the item must be returned to BigNorman.com to qualify for the second year warranty.

3 Year Warranty – Photographic Equipment Only

After 30 days and inside the first year the item can be taken directly to the manufacturer for repair or you can send it to BigNorman.com who will send it to the manufacturer or it’s official nominated repairer for repair, the item will be repaired under warranty covering both parts and labour, a replacement will only be given if the item is deemed un-economical to repair. In the second and third year the item must be returned to BigNorman.com to qualify for the second and third year warranty.

PLEASE NOTE: Accidental damage or misuse will void the warranty. All products that develop a fault within the first 30 days are eligible for a replacement. If you develop a fault with your item it is recommended you contact ourselves so we can troubleshoot and advise on how to get your product fixed in the quickest possible manner. All returns to be sent directly to ourselves will be given a UK repairer address for return. If you wish to return a product please see the returns section of our website.